Hi, I'm
Himani
Retail Banker
3+
Years Of Experience
3+
Projects Completed
2+
Certifications
My Skill Set
Enhancing Customer Banking Experiences Through Accuracy, Compliance & Operational Efficiency
Customer Platforms & POS Systems
Experienced with POS systems, CRM tools, digital onboarding workflows, and biometric verification to ensure accurate, secure customer service operations.
Banking Tools & KYC Compliance
Supports core banking transactions, reconciliation, documentation checks, and KYC compliance ensuring accurate, audit-ready customer data processing.
Digital Tools & Office Applications
Proficient in Google Workspace, MS Office, data entry systems, and spreadsheet reporting for tracking cash, workflows, and service operations.
Why Choose Me
My Experience Area
Experience
Walmart
Roles & Responsibilities
• Executed 100+ weekly POS transactions with zero variances by applying cash control and fraud detection protocols.
• Onboarded new associates improving training efficiency by 40%.
• Resolved 60+ customer issues monthly achieving a 98% resolution rate.
McDonald’s
Roles & Responsibilities
• Served 200+ customers daily reducing wait times by 25% using queue management strategies.
• Processed 150+ transactions per shift maintaining zero discrepancies.
• Improved workflow coordination across 3 operational zones by 35%.
BB Computer Institute
Roles & Responsibilities
• Managed 300+ client records increasing database accuracy by 45%.
• Coordinated 50+ weekly appointments improving engagement by 40%.
• Guided 100+ users through digital portals increasing completion accuracy by 35%.
DEGREE
EDUCATION
Postgraduate Diploma in Human Resources Management
September 2024 – April 2025
Diploma in Web Development
September 2023 – April 2024
Conestoga College, Ontario
Bachelor of Science (Non-Medical)
July 2018 – July 2021
Professional Recognition & Feedback
Reliable & Customer-Focused Banking Professional
Store Manager
Walmart
Strong Operational & Documentation Skills
Supervisor
McDonald's